services

Where We Specialize

Customer Service

The back end work is just as important. Setup communication cadence with your customers to follow up on recent experiences. Our agents are ready to take any calls such as escalations, general inquiries, account management and information related calls.

Dispatching

Our agents have experience handling calls for many different companies which include, tow companies, insurance companies, security companies and more!

Answering Service

Have our team take on over flow calls during or after hours. With answering service this allows us to filter the calls like a receptionist would. If you need 24/7 after hours answering service we can help.

Executive Assistants

Need a personal assistant to help you take on daily duties? Need someone to wear multiple hats? We have executive assistants ready for your request on demand.

Appointment Setting

Upload leads to reconnect with potential customers and cold call to generate interest. Set up an answering service for your business. Book more new appointments and manage new inquires with our virtual assistants

Omni Channel Management

Have a business communication software you need to stay on top of? Contact center management, live chat, Business SMS text, email management, social media Dm management and more

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Live Agents

Learn more about what our agents can do for you

If it has to do with making or receiving calls, we have the solution. We provide callers for all outbound and inbound call needs, including: Outbound calling Inbound customer service Appointment setting. We provide agents to businesses that need them. Our agents are customized to meet each of our client’s goals. Find the agent that can help your business increase leads, get more sales, follow up, and more. Whatever tasks you have in mind that requires the agents to call or receive calls.

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Our Team Screening Process and Monitoring

How is USandPH Different?

  • Our Company is based in the US and you can verify us with the State of Arizona. Ensuring protection of your upfront investment. No risks associated with prepaying upfront. You can ensure delivery of the service you pay for and you are not being defrauded by someone overseas.
  • We pay our agents a livable wage to ensure they are not job hopping leaving your project unattended. Most of our team has been around the same leaders on average of 4.7 years. We have loyal agents. They are super grateful we bring them ongoing jobs and positions for them and their family.
  • We screen and interview several times before making a recommendation on an agent. We help pair your industry with the agents background and experience.
  • We ensure agents have working equipment such as a good working headset, computer and reliable internet service.
  • We are very selective about geographic location in the Philippines. There are many rural areas and cities to stay out of and we know this very well. These areas are known for frequent weather interruptions. Interrupting power and internet service.
  • No extra unnecessary hidden fees. Just the hourly plus the cost of the softphone.
  • You will get a Dedicated campaign manager and you will have access to real time reporting.

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Ready to Get Started?

Fill out a short form and one of our agents will call you to discuss your project and next steps.

Work with us